How eConsult Works

eConsult makes it easy for primary care providers (PCP) to ask specialists questions regarding patient care. A PCP, once enrolled in the system, can initiate an eConsult in four easy steps: (1) Choose the payer and specialty; (2) enter patient information; (3) briefly describe symptoms; (4) attach any supporting files such as labs; and then submit.

Specialists that answer an eConsult have several options: they can answer the question and resolve the issue; request additional information or tests; instruct the PCP to redirect the request to another specialist; or, if the specialist deems the request warrants a visit to them, accept the eConsult into their own system.

Once the PCP receives a response from the specialist, the PCP may close the eConsult, redirect the eConsult to another specialty, or ask a follow-up question.

Key Features of eConsult

• Save Patient Data – When initiating an eConsult, a PCP can enter a patient name or related information and immediately choose from other patients in the system, or enter their own patient.
• E-mail Alerts – PCPs and Specialists may opt to receive notifications when a response or request has arrived.
• Easy Message Viewing for PCPs – PCPs can easily initiate new eConsults from their Inbox, manage active eConsults, and view specialist responses.
• Easy Inbox for Specialists – Specialists can log in and immediately view a list of new eConsults and selectively choose which to respond to. A specialist takes ownership of an eConsult once they open and respond to it.
• Security – The system is secure and HIPAA compliant. Administrative features, account-locking, encryption, hosting environment, permissions and message routing are all designed to ensure patient confidentiality.